Reviews

Pros: Beautiful grounds, and I love the maintenance folks. Cons: The same apartment as mine is leasing for *less than I signed up for 2 years ago. And my rent *increased when I renewed. We have far less amenities than before COVID. Residents should be rewarded for loyalty, not taken for granted. I won't be renewing again.

In Short: Much less amenities but same amount of rent. The place is horribly maintained. They do outside stuff to make it look pretty, but fixtures, appliances, HVAC systems, plumbing, etc have all clearly not been maintained and are constantly breaking. I have lived here well over a year. It started out nice. They changed management and then later put in covid measure. Management is less responsive and seems to take less responsibility. Covid measures have shut down movie room, game room, office, bathrooms by pool, etc. The maintenance is terrible. I have been trying to get my heater fixed for over a year now. They come out and work on it and don't fix it. Within my year here I have put in well over a dozen maint. requests. Not for petty things (I change my own air filter), but for major leaks, hot water heater going out, dish washer going out, heater not working, Each one requires multiple call outs. They also tend to just walk in your house without knocking unless you are a real pain about it. The office used to be pleasant and easy to deal with. You just walk up and say what you need. After a change in management they have used covid to extremely limit access, getting packages is a pain, and they are not accessible at all. After losing many amenities and access to the office we haven't gotten any reduction in rent. We just get less for our rent than we were shown when rented the place. But it's Austin... everyone wants to live here so I guess we are lucky to have a place, just getting worse all the time.

This is a lovely place to live. Everyone is kind, the apartments are beautiful. The Laundry Room is great and affordable. The pool is awesome and always clean. My only two concerns are with the gate and the concierge service. The gate is hardly ever actually closed. And Concierge never lets you know that you have packages, which I find strange. But besides those, it's a wonderful community!

We had maintenance done on our door today. Maintenance was there with in a very short period of time and made the repair. This would be a 5

Thank you to the lovely maintenance team for taking care of my patio gate repair. Very much appreciated!:) Office staff is sweet and always super optimistic!